Soliciting opinions on the second revision of the Integrity Service Convention
Release Time:
2012-04-09 19:08
Source:
Laundry and Dyeing Committee Secretariat
To cooperate with the Ministry of Commerce's "2012 Quality Service Activities in the Trade and Service Industry" and in conjunction with the "2012 National Laundry Industry Quality Service Activities" plan, a signing ceremony for enterprises voluntarily joining the "National Laundry Industry Integrity Service Convention" is planned for May. The draft of this convention is now released for industry feedback. Please send your revision suggestions to the Laundry Committee before April 13. Contact: Hao Xiaomeng Phone: 010-66094024 Email: chinalaundry@vip.163.com
National Laundry Industry Integrity Service Convention
(Second Draft for Comments)
To implement the Ministry of Commerce's requirements for carrying out quality service activities in the trade and service industry, strengthen industry self-discipline, improve service quality, protect consumers' legitimate rights and interests, and promote the healthy and orderly development of the laundry industry, we solemnly promise to fulfill the following commitments:
1. Comply with relevant national laws and regulations, conscientiously implement industry standards, and consciously accept supervision from relevant departments and the public.
2. Use promotional language that meets national standards, be truthful, and avoid exaggerated, ambiguous, or misleading expressions to customers.
3. Adopt correct washing methods, operate strictly according to procedures, and ensure service quality.
4. Use fully enclosed dry cleaning machines that meet national standards, as well as related equipment and detergents.
5. Care for customers' clothing and ensure the safety of garments.
6. Provide honest service, clearly mark prices, do not mislead consumers, and do not defraud customers.
7. Continuously improve professional skills, reduce washing accidents, and properly handle service disputes.
8. Carefully explain clothing washing knowledge, fulfill the obligation to inform, and let customers understand their consumption.
April 9, 2012
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