Soliciting suggestions for amendments to the Integrity Service Convention
Release Time:
2012-03-28 19:32
Source:
www.chinalaundry.cn
To cooperate with the Ministry of Commerce's "2012 Quality Service Activities in the Trade and Service Industry" and in conjunction with the "2012 National Laundry Industry Quality Service Activities" plan, a signing ceremony for enterprises voluntarily joining the "National Laundry Industry Integrity Service Convention" is planned for April. The draft of this convention is now released for industry professionals to provide feedback. Please send your revision suggestions to the Laundry Committee before April 8. Contact: Hao Xiaomeng Phone: 010-66094024 Email: chinalaundry@vip.163.com
"National Laundry Industry Integrity Service Convention"
(Draft for Comments)
To implement the Ministry of Commerce's requirements for carrying out "Quality Service" activities in the trade and service industry, strengthen industry self-discipline awareness, improve service quality, protect consumers' legitimate rights and interests, promote the healthy and orderly development of the laundry industry, and in response to the initiative of the China Commercial Federation Laundry Professional Committee, we solemnly promise to fulfill the following convention:
1. Comply with relevant national laws and regulations, conscientiously implement industry standards, and consciously accept supervision from relevant departments, the public, and the media.
2. Use standardized promotional language: ensure that promotional language complies with national regulations, is truthful, and does not use exaggerated, ambiguous, or misleading words that could confuse customers.
3. Use fully enclosed dry cleaning machines that meet national standards and comply with national environmental protection requirements.
4. Adhere to correct washing methods, operate according to standards, and do not pass off water washing as dry cleaning.
5. Clearly mark prices and never commit price fraud against customers.
6. Care for customers' clothing and ensure the safety of garments.
7. Continuously improve professional skills and service quality, reduce washing accidents, and properly handle washing disputes.
8. Carefully explain clothing washing knowledge to customers so that the public understands consumption.
March 27, 2012
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