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2020-03-11 14:17

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Colleagues in the National Laundry and Dyeing Industry:
On March 4th, General Secretary Xi Jinping presided over a meeting of the Standing Committee of the Political Bureau of the CPC Central Committee to study the key work of current COVID-19 epidemic prevention and control and stabilizing economic and social operations. The meeting emphasized combining resumption of work and production with expanding domestic demand, releasing suppressed and frozen consumption, cultivating and expanding new and upgraded consumption emerging from epidemic prevention and control, and making up for physical and service consumption.
During the epidemic, some medical laundry enterprises in the laundry and dyeing industry fully guaranteed the washing and disinfection of textiles for medical institutions, standing firm on the front line of epidemic prevention and making indelible contributions. To thoroughly implement the important speech spirit of General Secretary Xi, conscientiously implement relevant work deployments, clearly understand the complexity of the current epidemic prevention and control and economic and social development situation, enhance the sense of responsibility and urgency in resuming work and production, persist in epidemic prevention without relaxation, and steadily and orderly promote the resumption of work in the laundry and dyeing industry, the China Commercial Federation Laundry and Dyeing Professional Committee (referred to as the China Laundry Committee) advocates that the national laundry and dyeing industry combine local epidemic prevention requirements and enterprise realities to resume work appropriately. Discover new consumption demands during this special period, innovate business models, work together, and firmly expand consumption to make up for industry losses.
I. Strict Resumption Conditions
Resumption of work should first contact the local epidemic prevention leadership agency and resume operations after approval.
Before resumption, comprehensive sanitation and cleaning work should be done, and if necessary, pass acceptance by relevant departments. Enterprises should strictly manage return-to-work procedures, conduct personnel health checks, and prepare epidemic prevention materials to ensure that resumption meets the safety production and epidemic prevention requirements of enterprises and local governments.
Local associations and related enterprises should actively formulate segmented resumption standards for laundry services of daily clothes, public textiles, and medical textiles, and cooperate with relevant departments to conduct resumption assessments.
II. No Relaxation in Epidemic Prevention and Control
Enterprises qualified to resume work should strictly comply with local epidemic prevention overall requirements, and conscientiously implement the "Laundry and Dyeing Industry Operation Service Prevention and Control Guidelines during the COVID-19 Epidemic" (Attachment 1), standardize washing processes, and operate under the premise of ensuring health and safety.
III. Boost Consumer Confidence
1. Increasing consumer confidence is the primary task for daily clothes laundry enterprises to promote consumption. These enterprises should promptly organize and analyze member data, conduct related follow-ups and market surveys, analyze customer consumption demands in their stores and cities, and adjust business projects accordingly. Leveraging industry advantages, they should proactively promote safe washing processes to increase customer confidence. They should also carry out resumption promotional activities, cooperate with laundry package services, and issue limited stored-value discounts and coupons to release consumption demand and stabilize customer sources.
2. Relevant departments and local associations should actively create conditions to encourage enterprises to maintain stable consumer groups by providing free or low-cost epidemic prevention materials, increasing consumer loyalty to enterprises, while improving member information and maintaining members.
3. Public textile laundry enterprises should make full preparations to leverage the recovery of business. These enterprises mainly provide textile washing services for hotels, catering, aviation, railways, and other systems, highly dependent on residents' travel consumption and hotel stays. It is expected that after the epidemic ends, nationwide tourism and catering will peak. Similarly, public textile laundry enterprises will experience compensatory growth. To welcome the market recovery boom, these enterprises should prepare materials reserves, staff training, and respond rationally.
4. Medical textile laundry enterprises should cultivate emergency response capabilities and establish emergency mechanisms. During the epidemic, almost all medical textile laundry enterprises were fully engaged in production. To ensure the personal safety of medical laundry employees and the cleanliness and hygiene of output textiles, medical laundry enterprises nationwide spared no cost to guarantee textile supply to medical institutions.
5. In the face of sudden epidemics, strengthen training on employee infection prevention; enhance disinfection and supervision in key departments and areas; strengthen personal protection awareness among staff. Establishing emergency mechanisms and scientifically standardizing washing operation processes are very important.
6. Firmly ensure washing and service quality, promote laundry consumption, and popularize laundry knowledge. It is recommended to post and publicize the "Letter to Laundry Service Consumers" issued by the China Laundry Committee (Attachment 2) and the "Trust Code" jointly launched by the China Commercial Federation and Alibaba Local Life (Attachment 3) and other related industry promotional content to enhance residents' consumer confidence.
IV. Innovate Consumption Models
1. Leverage industry advantages to promote home washing and disinfection services.
Affected by the epidemic, the whole nation has enhanced awareness of sterilization and disinfection protection. The laundry and dyeing industry should combine industry advantages and enterprise realities, focus on consumers' washing, care, and disinfection needs, guide and meet consumers' demands for clothing, home textiles, and even home sterilization and disinfection. Expand business service scope, guide consumers to correctly understand the importance of home dust removal, mite removal, cleaning care, and sterilization and disinfection, and the high-quality services with professional standards, promote the upgrade and transformation of the laundry and dyeing industry, and meet consumer needs.
2. Guide enterprises to innovate and promote contactless services. Encourage laundry stores to expand contactless door-to-door clothing pickup and delivery services, flexibly allocate staff for these services, broaden store business, and increase laundry consumption. Open online laundry consultation services, live broadcast safe laundry knowledge, demonstrate standardized operations, promote and sell laundry chemicals and daily necessities to attract consumer attention and continuously expand business channels.
V. Improve Management Level
1. Pay attention to policy measures and implement policy benefits. The central and local governments have introduced many policies to help enterprises overcome difficulties and get through tough times. Local associations should actively contact local government departments, understand policy measures, promptly convey them to enterprises, and track policy implementation to make full use of preferential policies. Enterprises should timely provide policy suggestions to industry associations to make national and local policies more targeted.
2. Strengthen cost management and rationally adjust pace. Cash flow is the "lifeblood" of enterprise operation. Apart from necessary expenditures such as upgrading disinfection levels in stores and factories, rationally adjust enterprise expansion pace, control other expenses, reduce losses, and use cash effectively while protecting own health and ensuring customers' safe laundry needs.
3. Conduct internal training to strengthen the company's capabilities. In the face of emergencies, the stability of business operations, personnel deployment, and technical support coordination test the company's risk response ability. Taking this opportunity to enhance internal training for management levels and employees, ensuring personnel stability and quality improvement, is key to the smooth resumption of business. Systematic training for employees helps establish correct public opinion guidance, improve work enthusiasm and professional pride, cherish job positions, and foster dedication, reducing employee turnover. Increase support for frontline production workers to enable them to complete their duties with peace of mind.
The more rugged the path, the more one appreciates the value of flatness; after experiencing setbacks, one understands the true meaning of happiness. We firmly believe that under the strong leadership of the Party Central Committee, with the active coordination of industry associations, and the joint efforts of all colleagues in the laundry and dyeing industry, by strengthening confidence, working together, applying scientific prevention and control, and precise measures, we will surely overcome the pandemic and jointly welcome a market recovery boom in the laundry and dyeing industry.
 

March 9, 2020

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