Notice from the Ministry of Commerce on Further Strengthening the Management of the Commercial Service Industry
Release Time:
2012-12-13 09:03
Source:
China Laundry Information Center
Recently, the Ministry of Commerce of China issued the "Notice on Further Strengthening the Management of the Commercial Service Industry," which particularly emphasizes "strengthening industry management and protecting consumer rights." Based on the above regulations, the following four specific work guidelines are proposed for the daily operation characteristics of the laundry and dyeing industry: First, operations and management must strictly comply with safety and hygiene standards... hotel bed linens and towels must meet safety and hygiene standards; Second, strengthen safety self-inspection; Third, carry out special inspections, organize special governance inspections in areas prone to safety accidents, focusing on checking enterprise safety facilities, service products, service processes, etc., to eliminate safety hazards and irregular service behaviors, and strictly prevent any safety accidents; Fourth, strengthen market supervision, promptly handle complaints, investigate signs of malicious incidents, eliminate safety hazards, and prevent problems before they occur.
Full text as follows:
Notice on Further Strengthening the Management of the Commercial Service Industry
Commercial Service Trade Letter No. [2012] 264
To the commerce authorities of all provinces, autonomous regions, municipalities directly under the central government, cities specifically designated in the state plan, and the Xinjiang Production and Construction Corps, as well as relevant industry associations:
To further improve the development level of the commercial service industry, protect the rights and interests of the broad masses of consumers, ensure that the people can consume with confidence and convenience, and promote the healthy development of the commercial service industry, the following matters are hereby notified:
1. Deeply carry out quality service activities to further improve service quality and level
Local commerce authorities, industry associations, and enterprises actively participate in the quality service activities carried out by our ministry, comprehensively improving the service quality and level in the commercial service field. Solid advancement. According to the overall deployment of the Ministry of Commerce's quality service activities this year, combined with the actual development of the commercial service industry in various regions, conscientiously organize and implement related work to ensure the effectiveness of the activities. Highlight key points. Focus on implementing national laws, regulations, and industry standards to regulate service behavior and improve service quality. Careful summary. Timely summarize the experiences of quality service activities carried out in various regions, and establish a group of advanced enterprises and individuals in quality service. Promotion and publicity. Use media such as television, newspapers, and the internet to promptly publicize advanced cases and typical examples emerging from quality activities, making quality service deeply rooted in people's hearts.
2. Ensure holiday market service supply and expand holiday consumption
With the upcoming 2013 New Year's Day and Spring Festival, to build a prosperous and harmonious market environment and create a festive and peaceful holiday atmosphere, enabling the broad masses of people to enjoy a relaxed and comfortable holiday, local commerce authorities should organize holiday market supply conscientiously according to the characteristics of holiday market service demand. Improve the service system. Focus closely on the principles of convenience, speed, affordability, and safety and hygiene, open wide channels, stock sufficient holiday food, and ensure the supply of holiday service demand. Innovate service methods. Expand service content and extend service methods, actively carry out activities such as services entering communities and homes. Ensure catering and service supply. Organize catering enterprises to enrich the variety of New Year's Eve dinner dishes, improve supply forms, add service windows, explore door-to-door service and other convenient service methods to facilitate residents' dining consumption. Fully leverage the role of large housekeeping service enterprises, encourage enterprises to undertake social responsibility, organize housekeeping service resources, and ensure residents' housekeeping service needs during holidays.
3. Strengthen industry management and protect consumer rights
Fulfill functions. Local commerce authorities should conscientiously perform industry management duties, strengthen industry management, regulate business and service behaviors, and guide the scientific development of the industry. Improve systems. Accelerate the formulation of laws and standards regulating industry business and service behaviors, guiding enterprises to operate and provide services according to laws and standards. Strengthen guidance. Operations and management must strictly comply with safety and hygiene standards; expired or nationally banned foods must not be sold; hotel bed linens and towels must meet safety and hygiene standards. Strengthen safety self-inspection. Organize small catering venues to carry out gas use safety self-inspection, proactively eliminate hazards; for small catering venues without gas supply contracts with gas companies, urge them to sign safety gas supply contracts with legal gas suppliers. Carry out special inspections. In areas prone to safety accidents, organize special governance inspections, focusing on checking enterprise safety facilities, service products, service processes, etc., to eliminate safety hazards and irregular service behaviors, strictly preventing any safety accidents. Strengthen market supervision. Promptly handle complaint cases, investigate signs of malicious incidents, eliminate safety hazards, and prevent problems before they occur.
Department of Commerce, Service Trade Division
December 11, 2012
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