Guangdong Province Laundry Industry Convention (Draft)
Release Time:
2009-10-22 17:35
Source:
China Laundry
2005-09-09 16:20:00
Guangdong Province Laundry Industry Convention (Draft)
Passed at the First General Assembly of Members of Guangdong Laundry and Washing Industry Chamber of Commerce of Guangdong Federation of Industry and Commerce on December 18, 2002
Article 1: To safeguard the legitimate rights and interests of operators and consumers, and to fairly, justly, and effectively resolve various disputes, conflicts, and complaints arising from service quality and pricing in the laundry and dyeing industry services,
2005-09-09 16:20:00
Guangdong Province Laundry Industry Convention ( Draft )
2002 Year 12 Month 18 Day Passed at the First General Assembly of Members of Guangdong Laundry and Washing Industry Chamber of Commerce of Guangdong Federation of Industry and Commerce
Article 1: To safeguard the legitimate rights and interests of operators and consumers, and to fairly, justly, and effectively resolve various disputes, conflicts, and complaints arising from service quality and pricing in the laundry and dyeing industry services, this convention is formulated in accordance with the "Consumer Rights Protection Law of the People's Republic of China" and the "Guangdong Province Implementation Measures for the Consumer Rights Protection Law of the People's Republic of China."
Article 2: All operators engaged in the laundry and dyeing industry within the administrative region of this province shall comply with this convention.
Article 3: Regardless of the scale of operation, operators shall clearly display their business license and industry qualification certificates. Technical staff must hold the professional qualification certificates for their respective trades as required by the labor administrative department; service items, prices, complaint units, and telephone numbers must be clearly indicated.
Article 4: Before providing services to consumers, operators shall carefully inspect the clothing, explain to consumers any existing issues with the clothing, the expected effects after washing and dyeing, and the fees to be charged. Only after obtaining consumer consent can a service receipt be issued. The service receipt should list all relevant details and be confirmed by the consumer. Operators shall bear all consequences and responsibilities arising from violations of this provision.
Article 5: When washing and dyeing high-end, branded, or valuable clothing, operators may negotiate with consumers to implement value-preserving fine washing (dyeing). Consumers shall declare the value of the clothing, and under mutual agreement, a written value-preserving fine washing (dyeing) agreement shall be made. Consumers shall pay a value-preserving fine washing (dyeing) fee not exceeding 5% of the agreed value. In special cases, if the clothing is damaged or lost due to the operator's fault after value-preserving fine washing (dyeing), or if it fails to meet the "Laundry Industry Quality Standards" and directly affects the original value of the clothing making it irrecoverable, the operator shall compensate according to the agreed value with the consumer.
Article 6: For clothing without value-preserving service, if damage occurs after processing or due to poor storage resulting in damage or loss, compensation shall be made based on the age and market average price of the clothing. The annual depreciation rate is 25%, increasing yearly, with a maximum depreciation rate not exceeding 70%. After compensation, the clothing becomes the property of the operator. If the consumer requests it, the compensation amount shall be reduced by 20%-30%. Compensation for suits shall be calculated per piece; if inseparable, it may be calculated as a set, with the pants-to-jacket ratio being 6:4.
Article 7: For leather and fur clothing, during cleaning, polishing, recoloring, and maintenance, if damage or loss occurs requiring compensation, it shall be handled according to the provisions of Articles 5 and 6 of this convention.
Article 8: If clothing is damaged while being ironed before being worn by the consumer, the operator shall compensate at the original price of the clothing (including processing fees). Damaged clothing shall be handled according to the relevant provisions of Article 6 of this convention.
Article 9: If the washed and dyed clothing does not meet the "Laundry Industry Quality Standards," it may be reprocessed once. If it still fails to meet the requirements, all fees paid by the consumer shall be refunded. No compensation shall be given if no damage to the clothing occurs.
Article 10: If the consumer's clothing exceeds the agreed storage period (generally 15 days) and is not collected on time, a storage fee of 1-2 yuan per item per day will be charged. For storage exceeding three months up to half a year, a storage fee of 2-3 yuan per item per day will be charged.
Article 11: If clothing is damaged or lost due to poor storage by the operator, compensation shall be made according to the methods stipulated in Articles 5 and 6 of this convention. Loss of clothing accessories shall be compensated or replaced individually.
Article 12: When receiving clothing, operators shall require consumers to remove easily damaged or corroded ornaments or accessories. If consumers violate this provision and any consequences arise, the consumers shall bear the responsibility. Operators shall not be liable for compensation based on prior records.
Article 13: If, after washing and processing, fading, shrinking, blistering, deformation, or other issues occur due to clothing manufacturing or quality reasons as identified by appraisal, operators shall not be held liable for compensation.
Article 14: If consumers negotiate with operators based on Articles 5, 6, 7, 8, 9, and 11 of this convention and operators delay resolution without valid reasons, occupying consumers' time, operators shall compensate according to the "Consumer Rights Protection Law of the People's Republic of China."
Article 15: In case of disputes over washing or processing quality requiring appraisal by relevant departments, the proposing party shall advance the appraisal fee, which shall be borne by the responsible party. For disputes difficult to appraise, operators shall provide evidence of no fault; if unable to provide such evidence, operators shall bear the responsibility.
Article 16: If disputes or conflicts arise between operators and consumers over service quality and pricing and cannot be resolved through negotiation, complaints may be filed with the industry authority or mediation requested from the Consumer Committee, or lawsuits may be filed with the People's Court.
Article 17: The industry management department may request the industrial and commercial administrative authorities and other relevant departments to handle according to law in the following cases.
(1) Operators do not implement the price standards jointly negotiated by the industry;
(2) Lending, transferring various certificates, or impersonation;
(3) Failure to seriously implement relevant industry norms, procedures, and standards.
Article 18: Issues arising in the specific application of this convention shall be interpreted by the Guangdong Laundry and Washing Industry Chamber of Commerce of Guangdong Federation of Industry and Commerce.
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