Tianjin City Laundry and Dyeing Service Management Measures

2005-09-27 11:09:27
Tianjin City Laundry Service Management Measures
Article 1 To regulate the business conduct of the laundry industry, promote the healthy and orderly development of the laundry industry, protect the legitimate rights and interests of consumers, and fairly and justly resolve laundry service disputes, these measures are formulated in accordance with the "Consumer Rights Protection Law of the People's Republic of China" (hereinafter referred to as the "Consumer Law") and

2005-09-27 11:09:27

Tianjin City Laundry Service Management Measures

Article 1 To regulate the business conduct of the laundry industry, promote the healthy and orderly development of the laundry industry, protect the legitimate rights and interests of consumers, and fairly and justly resolve laundry service disputes, these measures are formulated in accordance with the "Consumer Rights Protection Law of the People's Republic of China" (hereinafter referred to as the "Consumer Law") and relevant laws and regulations, combined with the actual situation of this city.

Article 2 All laundry service operators (including enterprises) engaged in the laundry industry within the administrative region of this city shall comply with these measures.

Article 3 The laundry industry referred to in these measures means the service industry that provides washing, ironing, dyeing, mending for clothes made of cotton, linen, silk, wool, and chemical fibers, as well as cleaning, coloring, and decorating services for leather clothing.

Article 4 Units and individuals engaged in laundry business shall register with the industrial and commercial administrative department and obtain a business license before operating.

Article 5 Laundry service operators shall prominently display their business license at the business premises and clearly indicate the delivery deadline and business hours in accordance with laws and regulations.

Laundry services must implement clear pricing. The "Tianjin City Laundry Industry Price List" shall be prominently displayed at the charging site. The content includes: service items, service content, grades, service prices, etc. The price list is uniformly supervised by the Tianjin Price Bureau. No fees other than those listed may be charged, and no false or misleading pricing content or methods shall be used to commit price fraud.

Article 6 Laundry service operators shall ensure service quality. Enterprises engaged in washing, ironing, dyeing, mending, and coloring of fur clothing shall have specialized equipment and professional personnel that meet national relevant standards.

Article 7 The grading of laundry service operators shall be voluntarily applied for by the operators themselves, reviewed and evaluated by the industry association according to the "Tianjin City Laundry Enterprise Grading Standards," and approved and recognized by the competent authority.

Article 8 Laundry service operators shall not engage in the following violations:

(1) Operating beyond the business scope or operating washing, ironing, dyeing, mending, etc., without a license;

(2) Passing off "water washing" as "dry cleaning";

(3) Using counterfeit or inferior dry cleaning equipment to provide laundry services;

(4) Violating Article 8 and other provisions of the "Consumer Law."

Article 9 Before providing laundry services to consumers, laundry service operators shall provide consumers with true and effective service information and give truthful and clear answers to consumers' questions or inquiries.

Article 10 Laundry service operators shall follow the following procedures when providing washing services:

(1) Listen to consumers' requirements for washing, ironing, dyeing, mending, etc., analyze and confirm the fabric properties of the clothes, and clearly inform consumers if the clothes, such as blood-stained clothes, are harmful to others' health and unsuitable for washing or cannot be provided with washing services;

(2) When receiving clothes, check whether there are non-washable items left in the pockets and whether accessories are complete, clearly indicate any damages, burns, snags, moth holes, stains, and other defects on the clothes to the consumer, explain the washing effect of decorations and patterns to the consumer, and after consumer confirmation, sign and note on the clothing receipt before accepting the clothes.

(3) Washing of clothes shall be based on the washing labels marked on the accepted clothes; if there is no washing label, the consumer shall be informed, and the washing method shall be negotiated and noted.

(4) After washing, dyeing, ironing, and mending, the clothes shall meet the "Tianjin City Laundry Industry Service Quality Standards" or the service quality requirements agreed with the consumer, be neatly folded, and delivered on time;

(5) When the clerk delivers the clothes to the consumer, the clothing receipt shall be collected and checked against the actual items, and after the consumer confirms there is no error and no dispute, the clothing receipt shall be retrieved and the clothes delivered to the consumer.

Article 11 For clothes requiring value-preserving fine washing, both parties shall make a value-preserving fine washing agreement on the principle of equality and voluntariness, and charge the value-preserving fine washing fee according to the agreed price of the clothes. The value-preserving fine washing fee shall not exceed 5% of the agreed price of the clothes.

Article 12 Clothes shall be received with a uniformly printed credit card and triplicate receipt.

Article 13 If laundry service operators cause damage or loss to value-preserving fine washed clothes, they shall compensate according to the price agreed with the consumer in advance.

Article 14 For non-value-preserving washed clothes, if damaged or lost, compensation shall be made based on the purchase receipt depreciation; if there is no purchase receipt, compensation shall be made based on the average market price of the clothes, with an annual depreciation rate of 25% according to the "Tianjin City Laundry Industry Service Standards," and cumulative depreciation not exceeding 70%. After compensation, the clothes belong to the laundry service operator, or the actual value of the clothes at the time of delivery shall be negotiated with the consumer.

If clothes are damaged due to incorrect washing labels (or quality disputes arise), the responsible party shall be held accountable or negotiate a solution with the laundry service operator.

Article 15 When receiving clothes, laundry service operators shall remind consumers to remove easily damaged or corroded decorations or accessories on the clothes. If damage is caused by consumers not removing them, the consumers shall bear the responsibility.

Article 16 If the service quality of laundry service operators does not meet the "Tianjin City Laundry Industry Service Quality Standards" or the standards agreed with consumers, re-washing shall be provided free of charge; if the quality still does not meet the requirements after re-washing, all fees paid by the consumer shall be refunded. If the consumer and operator have other agreements, those shall prevail.

Article 17 If the operator delays delivery beyond the agreed period by more than three days, compensation of 1 yuan per item per day shall be paid to the consumer; if the consumer delays picking up the clothes beyond the agreed period by more than three days, a storage fee of 1 yuan per item per day shall be charged. If the consumer and operator have other agreements, those shall prevail.

Article 18: If a dispute arises between the laundry service operator and the consumer over the quality of laundry, and it is necessary to appraise the disputed item, the appraisal fee shall be advanced by the laundry service operator first, with the consumer providing an equivalent guarantee. If the appraisal result confirms that the service quality does not meet the standard regulations or the standards agreed upon by both parties, the appraisal fee shall be borne by the consumer.

Article 19: For laundry service disputes between consumers and laundry service operators, technical issues can be consulted with the laundry industry association or relevant professional departments, and resolved according to the following legal channels:

(1) Negotiate and settle with the laundry service operator;

(2) Request mediation from the consumer association;

(3) File a complaint with the relevant administrative department;

(4) Submit to arbitration according to the arbitration agreement reached with the laundry service operator;

(5) File a lawsuit with the people's court.

Article 20: If laws and regulations provide other methods for resolving consumer disputes in the laundry service industry, those provisions shall prevail.

Article 21: These measures shall come into effect on March 15, 2003.