Guangdong Provincial Local Standard

Guangdong Provincial Local Standard

Guangdong Provincial Local Standard

2006-07-10 11:09:28

ICS 03.080.30

Filing Number: 16802-2005

DB44

DB44/T249—2005

Quality Specification for Commercial Laundry and Washing Services

Code of Quality for Commercial Laundry and Deterging Service

Issued on 2005-03-25, Effective from 2005-07-01

Issued by Guangdong Provincial Bureau of Quality and Technical Supervision

Preface

With social progress and the improvement of people's living standards, the laundry and washing industry has emerged and developed in Guangdong. To improve the service quality level of the laundry and washing industry, regulate industry behavior, create a good laundry and washing environment, and meet the needs of social development, this standard is specially formulated.

This standard is proposed by Guangdong Standardization Association and Guangdong Tiantian Laundry and Washing Industrial Co., Ltd.

Drafting units of this standard: Guangdong Standardization Association, Guangdong Federation of Industry and Commerce Laundry and Washing Industry Chamber of Commerce, Guangdong Textile and Garment Product Quality Supervision and Inspection Station, Guangdong Tiantian Laundry and Washing Industrial Co., Ltd.

Main drafters of this standard: Zhang Ruxi, Lu Zhiji, Shi Keyang, Gu Bofang, Shi Jianrong, Zheng Qiongbing, Pan Zhenfei, Feng Jianhui.

Quality Specification for Commercial Laundry and Washing Services

　　1 Scope

　This standard specifies the technical and quality requirements, business service requirements, and evaluation methods for commercial laundry and washing.

　This standard applies to commercial laundry and washing within the administrative region of Guangdong Province.

　This standard does not apply to laundry and washing in the medical industry.

　　2 Normative References

　The provisions in the following documents become provisions of this standard through reference. For dated references, all subsequent amendments (excluding errata) or revised versions do not apply to this standard; however, parties agreeing to this standard are encouraged to study whether the latest versions of these documents can be used. For undated references, the latest version applies to this standard.

　 GB 4287 Textile Dyeing and Finishing Industry Water Pollutant Discharge Standard

　 GB 8978 Integrated Wastewater Discharge Standard

　 GB/T 13171 Laundry Detergent

　 GB 13495 Fire Safety Signs

　 GB/T 18883 Indoor Air Quality Standard

　 HJBZ 8 Environmental Label Product Certification Technical Requirements for Detergents

　 QB/T 1224 Liquid Detergent for Fabrics

　 QB/T 2116 Laundry Paste

　　3 Terms and Definitions

　The following terms and definitions apply to this standard.

　　3.1 Laundry

　The process of cleaning various textile and leather garments using specialized washing equipment and detergents.

　　3.2 Washing

The process of cleaning various textiles and leather products used in household, hotel, catering, beauty, and hairdressing service industries using specialized washing equipment and detergents.

　　3.3 Dry Cleaning

　The process of cleaning clothes using specialized dry cleaning equipment and dry cleaning agents.

　　3.4 Water Washing

　The process of cleaning clothes using specialized water washing equipment and detergents.

　　3.5 Ironing

　The process of ironing and shaping clothes using specialized ironing equipment and tools.

　　3.6 Disinfection

　The process of killing bacteria and viruses on clothes using ultraviolet light, ozone, disinfectants, or equipment and methods such as high temperature and fumigation.

　　3.7 Linen

　A general term for various textile products used in household, hotel, catering, beauty, and hairdressing service industries, including bedding, towels, tablecloths, curtains, chair covers, carpets, etc.

　　3.8 Customer Clothes

　A general term for various textile garments entrusted by customers for washing.

　　DB4-4/T249--2005

　　3.9 Leather and Fur

　Refers to leather garments, fur garments, and products.

　　3.10 Specialty Store

　A business place specializing in commercial laundry and washing related services.

　　4 Requirements

　　4.1 Laundry and Washing

　　4.1.1 Facilities and Environment

　　4.1.1.1 Site

　There shall be a fixed site meeting the requirements of laundry and washing business, with an area not less than 50m². ²。

　　4.1.1.2 Environment

　　4.1.1.2.1 The building shall be sturdy, well-lit, and have smooth passages; walls and ceilings shall be clean and not peeling; floors shall be free of sewage, fruit peels, sputum, and garbage.

　　4.1.1.2.2 The work area shall have sufficient space and certain intervals, with a reasonable workflow, no reverse or cross flow; there shall be separate and independent storage areas for clothes before and after washing; the washing area and clean clothes area shall be strictly separated and clearly marked.

　　4.1.1.2.3 The workshop should have both upper and lower drainage. The floor and work surfaces should be flat, wear-resistant, non-slip, non-toxic, waterproof, and easy to clean and disinfect.

　　4.1.1.2.4 The workshop should use natural and mechanical ventilation.

　　4.1.1.2.5 Smoking is prohibited inside the workshop, and clear no-smoking signs must be displayed.

　　4.1.1.2.6 The building and decoration materials used in the workshop must comply with national standards, must not harm human health, and indoor air quality must meet the requirements of GB 18883.

　　4.1.1.3 Facilities

　　4.1.1.3.1 Equipped with complete sewage facilities; wastewater discharge (including organic solvents used in dry cleaning) and exhaust emissions must comply with GB4287, GB 8978, and relevant national regulations; fire safety must comply with relevant laws and regulations, and fire signs must meet CD 13495 requirements; equipped with steam facilities for laundry and washing, complying with relevant laws and regulations.

　　4.1.1.3.2 Changing rooms and running water handwashing sinks should be provided in front of the work area.

　　4.1.1.3.3 The workplace should have dustproof, flyproof, and rodent-proof facilities.

　　4.1.1.3.4 The workshop should be equipped with professional disinfection facilities such as ultraviolet or ozone.

　　4.1.2 Equipment

　　4.1.2.1 Essential equipment for water washing workshops includes stain removal tables, washing machines, dehydrators, dryers, and ironing equipment.

　　4.1.2.2 Essential equipment for dry cleaning workshops includes stain removal tables, dry cleaning machines, spotting machines, and ironing equipment (steam pressing machines).

　　4.1.2.3 Equipment for cleaning and maintaining leather and fur garments must meet professional technical requirements.

　　4.1.3 Organization and Personnel

　　4.1.3.1 Organization

　　Set up a reasonable organization to meet the capacity of laundry and washing services; staffed with personnel responsible for production and technology; each department has a person in charge managing departmental work, with defined authority and interrelations. Each position has clear responsibilities.

　　4.1.3.2 Personnel

　　4.3.2.1 The technical quality leader should be a person familiar with laundry and washing work, with certain washing experience and professional washing technical qualifications, responsible for laundry and washing technical quality work.

　　4.1.3.2.2 Personnel with professional ironing technical qualifications should not be less than 10% of the total number of ironing staff.

　　4.1.3.2.3 Develop plans for education, training, and skill objectives for employees. Training plans should match laundry and washing services.

　　4.1.3.2.4 All laundry and washing staff must be trained and skilled before operating; main technical staff should have at least a junior high school education and must be certified after training and assessment.

　　4.1.3.2.5 All laundry and washing staff should undergo health checks before starting work and regularly (at least once a year). Those with infectious diseases cannot work until cured.

　　4.1.3.2.6 Personnel operating special equipment must comply with relevant regulations.

　　4.1.4 Laundry and Washing Processes

　　4.1.4.1 Operating Specifications

　　4.1.4.1.1 Staff should wear clean work clothes and hats during work, and wash hands thoroughly before operation.

　　4.1.4.1.2 The workplace should have sound hygiene management and disinfection systems, regularly disinfecting air and surfaces.

　　4.1.4.1.3 Clothes should be disinfected before washing; if not disinfected, a bactericide must be added during washing.

　　4.1.4.1.4 Clothes before and after washing must be kept separate.

　　4.1.4.1.5 Appropriate measures should be taken to remove residual dry cleaning agents from clothes after dry cleaning.

　　4.1.4.1.6 Dry cleaning agents should be recycled, and mechanical ventilation should be used to exhaust waste gases from the workplace.

　　4.1.4.1.7 A washing quality inspection system should be established, with at least one inspection per quarter commissioned to health and epidemic prevention departments for hygiene indicators of washed clothes. If inspection fails, the enterprise should actively take corrective measures.

　　4.1.4.2 Detergent Selection

　　4.1.4.2.1 Select appropriate detergents based on the material, color, age, and nature and degree of stains of the items to be washed.

　　4.1.4.2.2 Detergent quality should meet the requirements of GB/T 13171, QB/T 1224, and QB/T 2116.

　　4.1.4.2.3 Priority should be given to detergents that meet HJBZ 8 requirements.

　　4.1.4.3 Process Flow

　　4.1.4.3.1 Customer Clothes Water Washing

↓---------------------------Disinfection-----------------------------↓

Inspection and classification → Pre-stain removal → Water washing → Dehydration → Drying (air drying) → Ironing → Quality inspection → Packaging → Storage and shipment

↙↘

Rework → Unqualified

　　4.1.4.3.2 Dry Cleaning

↓---------------------Disinfection-------------------------↓

Inspection and classification → Pre-stain removal → Dry cleaning → Stain removal → Dry cleaning → Setting and ironing → Quality inspection → Packaging → Storage and shipment

↙↘

Rework → Unqualified

　　4.1.4.3.3 Linen Water Washing

↓--------------------Disinfection------------------↓

Inspection classification → Washing → Dehydration → Drying → Ironing → Quality inspection → Folding and packaging → Storage and shipment

↙↘

Rework → Unqualified

　　4.1.4.3.4 Leather and fur

↓-----------------------------Disinfection-------------------------↓

Inspection classification → Surface stain removal → Washing → Shaping → Air drying → Ironing → Fatting or polishing → Quality inspection → Packaging → Storage and shipment

↙↘

Rework → Unqualified

　　4.7.5.1.3 Leather and fur should be clean, undamaged, not deformed, and not hardened.

　　4.1.5.2 Hygiene indicators

Total bacterial colony count in washed clothes ≤ 15 cfu/cm ² , no pathogenic bacteria should be detected.

　　4.2 Business services

　　4.2.1 Premises

　　4.2.1.1 Specialty stores have fixed business premises with an area of not less than 5m² ² and are equipped with dedicated clothing storage facilities and counters for receiving and delivering clothes; clothes before and after washing must be separated.

　　4.2.1.2 Specialty store buildings are solid, well-lit, well-ventilated, dry, tidy, and clean.

　　4.2.1.3 The signage of specialty stores is written in a standardized, neat, and prominent manner.

　　4.2.1.4 Business licenses, service agreements, price lists, complaint phone numbers, and employee certificates should be clear and publicly displayed.

　　4.2.2 Requirements for business service personnel

　　4.2.2.1 Personnel should have a certain level of education and professional knowledge of laundry and washing, and must be trained and assessed qualified before starting work.

　　4.2.2.2 Dress cleanly and neatly, receive customers politely and courteously, provide enthusiastic and attentive service, and use standard language.

　　4.2.2.3 Health checks should be conducted before starting work and regularly (at least once a year); those with infectious diseases cannot work before being cured.

　　4.2.2.4 No long nails, no smoking in the workplace, and wash hands before work.

　　4.2.3 Service quality standards

　　4.2.3.1 Receiving and dispatching business

　　4.2.3.1.1 Understand customer requirements

　Clearly understand the washing and ironing requirements of the items to be cleaned.

　　4.2.3.1.2 Inspect clothing condition

　Inspect the actual quality condition of the items to be washed with the customer face-to-face, including the degree of newness, dirtiness, fabric material, accessory condition, and quality status, confirmed and recorded by the customer. Any existing quality defects such as damage, severe stains, pilling, color difference, discoloration, deformation, etc., must be confirmed by the customer and recorded in detail, with clear washing methods. Customers should be informed of possible quality issues during washing, records should be made, and signed by the customer. For items not inspected face-to-face with the customer, any issues found before washing must be confirmed by the customer.

　　4.2.3.1.3 Identification

　Items to be washed must have a unique identification mark to ensure no confusion with other items.

　　4.2.3.1.4 Data recording

　All customer and item information related to washing should be clearly and completely recorded on the service form, stamped by the business unit, and signed by both the employee and the customer, properly kept for delivery verification. The service form should include: item name, quantity, color, actual quality condition (texture, defects); service or processing content and method, delivery and pickup dates, storage period; customer name, address, phone number; operator's address, phone number, supervision phone number; responsibilities and handling methods of both parties.

　　4.2.3.1.5 Clothing disposal

　　5 Complaints and handling

　　5.1 Operators should actively respond to customer complaints and handle them promptly.

　　5.2 When washing high-end or valuable clothes, both parties may negotiate and confirm the value of the clothes and agree on washing fees. If damage or loss is caused by the operator's responsibility, full compensation should be made based on the confirmed value.

　　5.3 If damage or loss occurs after washing due to the operator's responsibility, compensation should be made based on the age and current market price of the clothes, with depreciation determined by both parties or a legal institution. For suits, compensation is calculated by damaged individual pieces; the ratio for jackets and pants is 6:4.

　　5.4 Damaged clothes after compensation belong to the operator; if the consumer requests them, the compensation amount is reduced by 25%.

　　5.5 If the washing quality of clothes does not meet the standard 4.1.5, free rework should be provided once; if still not meeting the standard, the washing fee should be fully refunded. If clothes are damaged, compensation is according to standard 5.3.

　　5.6 Consumer complaints should be made before retrieving clothes; if quality issues are found after the consumer has checked and taken the clothes, the operator is not responsible for rework, compensation, or other related liabilities.

　　5.7 From the agreed delivery date, if the consumer does not pick up the clothes within the agreed period, the operator may charge a reasonable storage fee. If the clothes are not picked up after six months, the operator is not responsible for damage or loss.

　　5.8 If legal inspection determines that the clothes have inherent quality defects or labeling errors, and issues such as fading, shrinking, pilling, or deformation occur after washing, the operator is not responsible for compensation or other liabilities.

　　5.9 For suits not sent for washing at the same time, if color differences appear between the top and bottom after washing, it is not a washing quality issue, and the operator is not liable for compensation; for suits sent together, any pre-existing color differences must be confirmed by both operator and consumer signatures, and the operator is not liable for compensation.

　　5.10 For issues confirmed not to be the operator's responsibility, the operator shall assist the consumer in resolving them with the consumer's consent.

　　6 Comprehensive Evaluation

　　6.1 Evaluation Method

　　6.1.1 Use on-site assessment, on-site spot checks, and review of relevant licenses, management records, original technical quality records, product quality inspection reports, and other methods to determine whether the requirements of Chapters 4 and 5 of this standard are met. Evaluation opinions include non-compliance, basically compliant, and fully compliant with each requirement.

　　6.1.2 The number of evaluators shall not be less than 3, and the evaluation result for each item shall be based on at least two-thirds agreement.

　　6.2 Evaluation Results

　　6.2.1 Evaluation results are classified as compliant or non-compliant.

　　6.2.2 Requirements for compliant evaluation results: no non-compliant items, and no more than two basically compliant items (excluding laundry and washing quality requirements).

　　6.2.3 Enterprises with non-compliant evaluation results may apply for re-evaluation after rectification.

　　6.3 Validity Period

　　The validity period of the evaluation result is two years. Upon expiration, the enterprise may voluntarily apply for re-evaluation.