Tianjin Local Standard for Service Quality in the Laundry and Dyeing Industry
Release Time:
2010-10-25 09:47
Source:
China Laundry
1 Scope
This standard specifies definitions, laundry quality requirements, delivery time limits, service requirements, and the service quality responsibilities of operating enterprises.
This standard applies to laundry enterprises of various economic types within the administrative region of Tianjin City.
2 Referenced Standards
The provisions contained in the following standards are incorporated into this standard by reference. The versions shown are valid at the time of publication of this standard. All standards are subject to revision, and users of this standard should consider the possibility of using the latest versions of the following standards.
SB/T10271-1996 Professional Conditions and Technical Requirements for Opening Laundry Industry
3 Definitions
This standard adopts the definitions in SB/T10271.
3.1 Laundry Industry
Business units engaged in services such as washing, ironing, dyeing, mending, and cleaning and polishing of leather or fur garments.
3.2 Washing
Using various washing machines, detergents (powders), or various organic solvents to wash or dry-clean various garments and knitted textiles, as well as cleaning and polishing leather or fur garments.
3.3 Ironing
Using various ironing machines and equipment to 'shape' and finish washed or newly sewn garments, removing wrinkles to make the clothing lines clear, crisp, and aesthetically pleasing.
3.4 Dyeing
Using various dyes, dyeing auxiliaries, and corresponding equipment to dye various garments and textiles.
3.5 Mending
Using various special needles and manual skills to reassemble damaged textiles, knits, carpets, etc., according to the original color, yarn, and structure of the fabric to restore them to their original state.
4 Quality Requirements
4.1 Washing Quality
4.1.1 Water Washing
4.1.1.1 After washing, various garments of different textures should be clean at all parts (for upper garments, focus on collar, chest, hem, cuffs, pocket flaps, shoulders, and back; for lower garments, focus on knees, hips, and trouser legs), without fading, pilling, fuzzing, color transfer, color mismatch, stains, or damage; the main body should be bright and clear.
4.1.1.2 Stains should be removed without leaving marks (except for special cases agreed upon with the consumer in advance).
4.1.1.3 Rinsed garments should be fresh, clean, soft, and white garments should not yellow.
4.1.2 Dry Cleaning
In addition to meeting the water washing quality requirements, it should also achieve:
a. Garments do not discolor, fade, or deform;
b. Garments come out of the machine without obvious detergent odor;
c. Buttons, lining, and other garment accessories are not damaged or deformed.
4.2 Ironing Quality
4.2.1 All seams of upper garments should be opened, both sides wrinkle-free, ironed flat and crisp; shoulder and sleeve connections should be stretched open; chest should be convex and round; collar firm, flat, and neat; collar corners symmetrical; front placket length even; edges smooth; the whole garment ironed flat with sufficient heat, looking elegant and neat.
4.2.2 Lower garments must be ironed on all four sides; trouser seams opened, both sides wrinkle-free; trouser lines neat, straight, and continuous with creases; trouser seams aligned with hems; two small pleats consistent; trouser cuffs rolled to equal width; sufficient heat applied; neat and beautiful.
4.3 Leather Cleaning and Coloring Quality Requirements
After cleaning and coloring, leather garments should have an overall bright and beautiful color, soft gloss, no fading, no cracking, no pilling or fuzzing, soft touch, firm coloring, basically consistent with the original leather (except when the customer requests deepening).
4.4 Dyeing Quality
4.4.1 Garments must have been treated to remove stains, desizing, or stripping before dyeing.
4.4.2 Dyed garments should have good color fastness, no pilling or fuzzing, and the color should meet the color standard requirements previously proposed by the consumer.
4.4.3 Garments should have no floating color and feel smooth and soft.
4.5 Mending Quality
4.5.1 The raw materials used for mending should be consistent with the quality, color, and specifications of the mended area.
4.5.2 The mended area should basically match the original fabric in texture, color, warp and weft structure, density, and pattern.
4.5.3 After mending knitted garments, the loops should be uniform, with appropriate tension, no shrinkage or obvious bulges.
4.5.4 The surface of the mended fabric should be smooth, without residual threads, lint, or thick edges; workmanship should be fine, mending firm, and appearance good.
5 Delivery Time Limits
Washing should not exceed five days, single ironing not more than three days, dyeing not more than five days, mending not more than seven days, leather garments not more than ten days. Special requirements should be agreed upon by both parties.
6 Service Requirements
6.1 Operators shall publish the charging standards for various service items prominently in the store and accept consumer supervision.
6.2 When the operator accepts clothes sent by consumers for washing, they should fill in the following items on the receipt for the clothes: name, quantity, texture, color, damage condition, missing buttons, color spots, moth damage, and other inherent defects as well as possible consequences after processing. When collecting the clothes, both parties should carefully check the fulfillment of the agreed conditions.
6.3 When receiving consumers' clothes, the operator should proactively and realistically introduce the effects of various washing methods for different textures to the consumer, and proceed with processing only after obtaining the consumer's approval.
6.4 The operator should deliver the clothes within the agreed period (except in case of unforeseen circumstances). If the washing clothes are not delivered on time, the operator should compensate the consumer 10% of the laundry fee.
6.5 If the consumer collects the clothes more than seven days after the agreed period, the operator may charge a reasonable storage fee: if the clothes are not collected for over a month, any damage, dirt, or loss incurred shall be borne by the consumer. Clothes not collected for over a year will be treated as unclaimed goods.
6.6 The operator is not responsible for clothes being taken incorrectly or lost due to the consumer losing the receipt for collecting clothes.
6.7 When inspecting clothes, if there are special requirements for washing or dyeing, the operator should advise the consumer and note it on the receipt. If the consumer does not accept the advice, the consequences shall be borne by the consumer.
6.8 For clothes worn for a long time with heavy wear on collars, sleeves, trouser hems, crotch, and buttocks but not torn, the operator should proactively inform the consumer and note it on the receipt. Otherwise, if the clothes tear after washing and processing, the operator should repair them but will not compensate.
6.9 Service Quality Responsibility
6.9.1 If the service provided by the operator does not meet the quality requirements of Chapter 4 of this standard, the operator should repair the washed clothes to meet the standard requirements.
6.9.2 If the operator's service has any of the following situations, compensation should be given to the consumer.
6.9.2.1 Clothes lost;
6.9.2.2 Clothes scorched by ironing;
6.9.2.3 Uneven coloring or oiling on leather clothing that cannot be repaired;
6.9.2.4 Clothes shrinkage, brittleness, color transfer, or washing and dyeing damage caused by work errors.
6.9.3 Principles for handling service quality issues listed in 6.9.2
6.9.3.1 Compensation is based on the original price or the price agreed upon by both parties and the time shown on the purchase receipt. Depreciation is calculated annually, increasing year by year, with an annual depreciation rate of 25%, and the maximum depreciation rate not exceeding 70%.
6.9.3.2 If the market still has the same type of clothes, the operator may purchase the same type of clothes to compensate the consumer and charge depreciation fees according to the above provision.
6.9.3.3 The principle for suits is to calculate by piece. When the price of the jacket and trousers cannot be determined, the suit price should be calculated with a 6:4 ratio for jacket and trousers. If one piece is lost or damaged, compensation is for one piece.
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