Compensation Measures for Quality Issues in Laundry and Dyeing Services in Tianjin City
Release Time:
2010-10-25 09:48
Source:
China Laundry
About the Tianjin Laundry and Dyeing Industry
Compensation Measures for Quality Issues in Laundry and Dyeing Services
To protect the legitimate rights and interests of consumers and operators, and to fairly, justly, and effectively resolve various disputes, conflicts, and complaints arising from service quality and pricing between consumers and operators in the laundry and dyeing industry, these measures are formulated in accordance with the "Consumer Rights Protection Law of the People's Republic of China," Tianjin local standards "Laundry and Dyeing Service Quality Standards," and "Tianjin Laundry and Dyeing Service Management Measures."
1. If, due to the operator's responsibility, the laundered and dyed clothes fail to meet the quality requirements or do not conform to the prior agreement with the consumer, the operator shall provide reprocessing or refund the laundry fee according to different situations.
2. If the laundry and dyeing service operator damages or loses clothes that are guaranteed for value and fine washing, compensation shall be made according to the price agreed upon with the consumer in advance.
3. For non-value-guaranteed laundry and dyed clothes, if serious damage occurs making them unwearable, compensation shall be made based on depreciation according to the purchase receipt; if there is no purchase receipt, compensation shall be based on the average market price of the clothes with depreciation: the annual depreciation rate is 25% according to the "Tianjin Local Standard Laundry and Dyeing Service Quality Standards," with cumulative depreciation not exceeding 70%. The maximum compensation amount by the operator shall not exceed 2000 yuan, or be resolved through negotiation with the consumer based on the actual value of the clothes at the time of delivery. The compensated clothes shall belong to the operator; if the consumer requests, the compensation amount can be reduced by 30%.
If the laundry and dyeing service operator loses non-value-guaranteed clothes due to fire or other reasons, and there is no purchase receipt or brand, specification, and condition noted on the pick-up receipt, compensation shall be given at 10-20 times the laundry fee based on the inspection record of the clothes.
4. When receiving clothes, the laundry and dyeing service operator shall remind consumers to remove easily damaged or corroded ornaments or accessories from the clothes. If damage occurs because the consumer did not remove them, the consumer shall bear the responsibility.
5. If the service volume of the laundry and dyeing service operator does not meet the standards specified in the "Tianjin Local Standard Laundry and Dyeing Service Quality Standards" or the standards agreed with the consumer, free re-washing shall be provided; if the re-washing still does not meet the specified or agreed standards, the washing fee paid by the consumer shall be refunded. If the consumer and operator have other agreements, those shall prevail.
6. If washing is carried out according to the washing labels on the clothes, the operator shall not be responsible for failure to meet the laundry quality standards or damage caused by misleading washing labels, or for not meeting the prior agreed requirements with the consumer.
7. If the operator delays delivery beyond the agreed period by more than three days, compensation of 1 yuan per item per day shall be paid to the consumer; if the consumer delays pick-up beyond the agreed period by more than three days, a storage fee of 1 yuan per item per day shall be charged. If the consumer and operator have other agreements, those shall prevail.
8. If a dispute arises between the laundry and dyeing operator and the consumer over service quality requiring appraisal of the disputed item, the appraisal fee shall be advanced by the operator and guaranteed by the consumer with an equivalent amount. If the appraisal confirms that the service quality does not meet the standard or agreed requirements, the operator shall bear the appraisal fee; if the appraisal confirms that the service quality meets the standard or agreed requirements, the consumer shall bear the appraisal fee.
9. If appraisal proves that fading, color transfer, glue loss, shrinkage, bubbling, or deformation occurs after normal laundry processing by the operator, the operator shall not be responsible. If appraisal proof cannot be provided, the operator shall bear the responsibility.
10. If appraisal proves that the problem is caused by improper wearing or storage by the consumer, the operator shall not be responsible.
11. Disputes over laundry services between consumers and operators, after appraisal, may be resolved by the following legal means:
(1) Negotiation and settlement with the laundry and dyeing service operator;
(2) Requesting mediation by the Consumer Association;
(3) Filing a complaint with relevant administrative departments;
(4) Submitting to arbitration institutions according to arbitration agreements reached with the laundry and dyeing service operator;
(5) Filing a lawsuit in the People's Court.
12. If laws and regulations provide other methods for resolving consumer disputes in the laundry and dyeing service industry, those provisions shall prevail.
Tianjin Laundry and Dyeing Industry Association
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