Laundry industry and others become new complaint hotspots
Release Time:
2011-05-14 18:35
Source:
West Sea Metropolitan Newspaper
Qinghai News Network reports that counterfeit and inferior products are no longer the mainstream of consumer association complaints. Marketing contract issues, laundry industry, and mobile phone call quality are becoming new hotspots for consumer complaints. New terms such as double compensation and mental compensation have also appeared in consumer complaints. Reporters learned from the Qinghai Provincial Consumer Association that in 2010, the total number of consumer complaints in Qinghai Province decreased, but some thought-provoking issues were also reflected in the consumer association complaints.
In 2010, consumer associations at all levels in Qinghai Province accepted a total of 3,020 consumer complaints and resolved 2,969 cases, with a resolution rate of 98.31%, helping consumers avoid economic losses of 2,978,273 yuan.
Compared with 2009, in 2010, the total number of complaints accepted by consumer associations at all levels in Qinghai Province decreased by 35.36%. Consumer association staff explained that the decline in complaints was mainly due to the expansion of consumer rights protection, increased attention from all sectors of society and functional departments to consumer rights protection work, further transformation of government administrative functions, strengthened supervision, establishment and improvement of consumer complaint acceptance agencies, and increased channels for resolving consumer disputes, which to some extent curbed some illegal activities and the inflow of some substandard products into consumers' hands; operators' awareness of law compliance and self-discipline continuously improved, and attitudes and channels for resolving conflicts and disputes were continuously improved and smooth, with an increase in reconciliations. In addition, prices of various goods rose.
New hotspots in consumer complaints
Consumer association staff happily said: "After years of intensified efforts by departments at all levels to combat counterfeit and inferior products, investigate and crack down on market counterfeit and shoddy goods and other illegal activities, consumer complaints about counterfeit and inferior products have significantly decreased. In 2010, complaints about counterfeit goods and false quality issues dropped by 76.40% compared to the previous year. However, product quality complaints remain high."
Complaints of other natures have all declined to varying degrees year-on-year, many of which are new issues that have emerged in recent years.
In consumer complaints, complaints about household electronic appliances, communication, marketing contracts, and laundry industry complaints in service complaints account for a relatively high proportion, becoming a new round of complaint hotspots.
In 2010, complaints about marketing contracts increased by 122.41% year-on-year. In addition, there were 819 complaints about household electronic appliances, accounting for 27.12% of the total complaints. Among them, there were 364 complaints about communication product quality, mainly involving poor mobile phone call quality, inability to answer normally, automatic shutdown, key failure, black frequency, short battery life, etc. Once problems occur, responsibility is shirked, and the "Three Guarantees" responsibility is refused.
In 2010, Qinghai Province received 643 service complaints, of which 198 were laundry industry complaints, accounting for 30.79% of the total service complaints. The main issues complained about were clothes shrinking, deformation, staining, loss, and damage.
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