Some Suggestions on Protecting Consumer Rights
Release Time:
2012-04-11 15:48
Source:
Chamber of Commerce Information
Recently, Jiang Ming, Vice President and Secretary-General of the China General Chamber of Commerce, was invited to participate in the "3.15 International Consumer Rights Day" symposium. He delivered a speech at the meeting, offering suggestions on protecting consumer rights, saying:
In recent years, the Chinese government and relevant authorities have attached great importance to protecting consumer rights, taking a series of measures to promote and regulate this work, with obvious results. However, since this work involves many aspects and is quite complex, the following suggestions are made regarding the main existing problems:
(1) Strengthen public opinion publicity and correctly guide consumption. In the work of expanding domestic demand and promoting consumption, correctly guiding consumption and protecting consumer rights complement each other. However, in recent years' media publicity, some public opinion guidance has been biased. For example, when a food safety incident occurs, the issue is often exposed hastily without clarifying the cause and effect. The publicity about melamine and trans fatty acids, for instance, exaggerated their hazards without scientific confirmation, causing panic among consumers and greatly harming enterprises' development. Therefore, it is very important to correctly grasp public opinion guidance and properly guide consumption.
(2) Responsibility bearing after food quality and safety issues occur. On the eve of this year's Spring Festival, our association held a symposium with foreign-funded and Hong Kong, Macao, and Taiwan-funded commercial enterprises. They strongly reflected that after food safety and quality problems occur, all responsibility is borne by retail enterprises. For example, in last year's "dyed steamed bun" incident in Shanghai, the final handling placed all responsibility on retail enterprises, which they considered unfair and unreasonable. Since this incident involved production sources, processing, storage, distribution, and other links, producers, suppliers, health inspection, law enforcement agencies, and retailers should all bear their respective responsibilities. Currently, the division and definition of responsibility are unclear, causing public opinion and the public to focus mainly on retail enterprises. For similar issues, it is recommended that relevant government departments conduct research and formulate related laws or regulations to handle matters fairly and justly.
(3) There are many problems with media shopping, and consumers have strong complaints. Corresponding measures should be taken to regulate it. According to the Media Shopping Professional Committee of our association, there are many problems in China's media shopping industry: first, legislation is lagging, and the competent authority is unclear, facing multiple departments' supervision but no one effectively managing; second, industry standards are lacking, making it difficult to guide healthy industry development; third, the positioning of "TV shopping" remains unresolved—whether it is a TV program or advertisement, departments have been debating endlessly; fourth, many TV stations repeatedly broadcast illegal advertisements and sell counterfeit and inferior products for their own interests, causing strong consumer complaints. Therefore, it is recommended that relevant departments jointly conduct research, clarify responsibility boundaries as soon as possible, formulate related laws and standards, regulate media shopping market behavior, and legally protect consumers' legitimate rights and interests.
(4) Fully leverage the role of industry associations and unite to do practical work. The China General Chamber of Commerce is a national industry organization with unique characteristics and advantages. We are willing to cooperate with relevant national ministries and the China Consumers Association, making consumer rights protection an important part of industry management, continuously strengthening industry self-discipline in this regard, and jointly doing practical work to expand domestic demand, promote consumption, and protect consumers' legitimate rights and interests.
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