Shanxi Association Reminder: Preserve the value of valuable clothes with careful cleaning to avoid disputes
Release Time:
2012-03-16 16:03
Source:
Shanxi Business Daily Network
According to Shanxi Business Daily reporter Ma Xiangmin, as the weather gradually warms up, many citizens take their valuable winter clothes such as down jackets and cotton-padded clothes to laundries for cleaning. Recently, Shanxi Business Daily has frequently received complaints from citizens in the provincial city about issues such as clothes being damaged or lost at laundries, and water washing being passed off as dry cleaning. Currently, there are about 300 laundries in Taiyuan city. Which one should consumers choose? Should clothes be dry cleaned or wet cleaned... With these questions in mind, on March 14 and 15, reporters visited relevant departments.
Mixed fabric clothes make washing methods difficult to determine
Mr. Li, a citizen, spent 7,000 yuan to buy a tea-green nick jacket. The fabric of this nick jacket is mulberry silk, the lining is rabbit hair, and the fabric has a coating, while the edges of the clothes are wrapped with sheepskin. Since the clothes were labeled "dry clean only, do not wash with water," he handed the clothes to a dry cleaner without much consideration. A few days later, when Mr. Li picked up the clothes, he found many white spots on the surface and the entire garment was wrinkled. The dry cleaner staff said they fear valuable clothes made of mixed fabrics the most and that they cleaned the clothes according to Mr. Li's request.
Regarding this, Wang Wensheng, president of the Taiyuan Laundry Industry Association, said that the fabric of this garment is mulberry silk. To make it waterproof, warm, and stiff, manufacturers apply a coating on the fabric, but this coating is of poor quality and not suitable for cleaning with dry cleaning agents. Subsequently, staff from the Taiyuan Laundry Industry Association contacted the brand's manufacturer, who immediately provided product certificates and safety marks. "On the surface, the quality of this garment is qualified, but the manufacturer did not conduct solvent resistance tests on this product," said Wang Wensheng. Generally, valuable clothes have solvent resistance and detergent resistance marks. Finally, the manufacturer refunded or exchanged the garment for Mr. Li.
Wang Wensheng reminded consumers that nowadays there are more and more types of clothing fabrics. Many manufacturers often splice multiple fabrics in one garment to pursue external effects, which brings trouble to washing. Consumers should consider washing methods when purchasing.
Water washing disguised as dry cleaning, brand stores encounter "counterfeits"
On March 7, citizen Mr. Han took a cotton jacket worth more than 600 yuan to a provincial city ×× brand dry cleaning store. Four days later, when Mr. Han went to pick up the clothes, he found some damage, obvious loose threads inside, and a smell of laundry detergent. The clerk said the clothes must have quality problems. "I requested dry cleaning at the store at the time. I suspect the clothes were wet washed; otherwise, such problems would not occur," said Mr. Han. It turned out that the store sign said "×× Laundry," which at a glance looked like the brand's laundry store, but on closer inspection, it had the extra words "Laundry," which made Mr. Han very angry. He chose the store because it was a brand store but found out it was a "counterfeit."
Wang Wensheng said that currently most laundries in Taiyuan use perchloroethylene dry cleaning agents. These agents need to be filtered in a fully enclosed dry cleaning machine cycle before reuse. However, many laundries use outdated equipment with open dry cleaning machines, causing solvents not to be filtered in time, and some even use water washing disguised as dry cleaning. He said that if citizens encounter problems with laundry services, they can go to quality supervision departments for appraisal. If the problem is caused by the laundry's mistake during washing, the laundry should compensate and bear the testing costs.
Laundry industry expresses "helplessness" as value-preserving washing is questioned
Faced with fabrics that cannot be dry cleaned or wet cleaned, how should consumers handle them? Wang Wensheng said that if consumers agree in advance with the laundry to use value-preserving cleaning, their rights will be better protected. Value-preserving cleaning means that for expensive (single item worth over 1,000 yuan) high-end clothing, the operator and consumer agree in writing on the clothing price and cleaning terms, and the consumer pays a value-preserving cleaning fee not exceeding 5% of the agreed value. For example, for a 5,000 yuan sweater, the cleaning fee under "value-preserving washing" would be about 250 yuan.
Although value-preserving cleaning can reduce the risk of consumers not being compensated in time for damage or loss to some extent, most citizens believe that dry cleaners are "raising prices in disguise," making it difficult to promote.
In response to the above situation, Wang Wensheng, president of the Taiyuan Laundry Industry Association, reminds:
1. Consumers should choose laundries with business licenses that clearly display service items and charging standards in prominent places in the store.
2. When entrusting and accepting laundry services, consumers and operators should sign a written agreement clearly specifying the condition of the clothes, service methods, dispute resolution, and other content.
3. Afterward, consumers should inspect the clothes on the spot for damage, and operators should require consumers to provide a receipt when returning the laundry.
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