Clearing Up Several Misconceptions About Laundry and Dry Cleaning Consumption
Release Time:
2009-12-21 18:10
Source:
Several Misunderstandings About Laundry and Dyeing Consumption
Tianjin Laundry and Dyeing Industry Association 2007-5-12
Why are disputes over laundry and dyeing consumption more prominent and difficult to mediate in the commercial service industry? It probably cannot be entirely blamed on the laundry and dyeing enterprises themselves. Many quality issues do not necessarily arise from improper washing, poor service, or mismanagement, but from multiple causes, making the factors leading to consumer disputes very complex. Facing the confusion, frustration, and helplessness caused by laundry and dyeing consumption disputes, due to the variability of processed garments, the complexity of quality issues, the diversity of causes and responsibilities for quality accidents, and many misunderstandings and misinterpretations by consumers about laundry and dyeing consumption, it results in the difficulty of mediating quality disputes. Here are some common misunderstandings about the laundry and dyeing industry and consumption circulating inside and outside the industry, along with some views:
Misunderstanding One: "If there is a problem with the laundered clothes, it is always the laundry shop's fault." Laundry quality is affected by many factors such as textile fabric, garment manufacturing, and actual wear. Many hidden defects only appear after washing, and problems caused by misleading washing labels also surface during washing and ironing. It is unfair to blame the laundry shop entirely, and unwarranted compensation makes operators suffer greatly.
Misunderstanding Two: "The laundered clothes should be returned in the same condition as when they were bought." This is actually impossible. Each time clothes are washed, the color fades slightly and they look a bit older, which is a natural phenomenon and cannot be compared to new clothes. Of course, if there is obvious fading after washing, that is not acceptable.
Misunderstanding Three: "All stains can be removed." In fact, some stubborn stains cannot be removed, especially if they have been treated unsuccessfully at home before being taken to the laundry shop, making them even harder to remove. "It is normal that some stubborn stains cannot be removed," but efforts should be made to remove them, and improper stain removal should not cause new damage.
Misunderstanding Four: "No matter what kind of clothes, the laundry company (shop) should wash them well." Some even blame, "If you can't wash well, why open a dry cleaning shop!" This is inappropriate. Laundry is like seeing a doctor; sometimes the treatment works, sometimes it doesn't. There are differences in the skill levels of the 'doctors,' but more importantly, it depends on the condition of the 'patient.' When accepting clothes, the laundry shop should responsibly inform customers whether general washing or delicate washing is suitable and the expected results. If they cannot guarantee meeting customer expectations, they can politely refuse.
Misunderstanding Five: "Dry cleaning is better than water washing." Some customers often request "dry cleaning" or even complain, "Why don't you dry clean for me?" In fact, dry cleaning and water washing are two different cleaning methods using different media, and dry cleaning is not necessarily better than water washing. Some fabrics (such as artificial leather) cannot be dry cleaned. Experienced and skilled staff will carefully identify the fabric material and washing labels to choose the appropriate cleaning method.
Misunderstanding Six: "Petroleum dry cleaning is more environmentally friendly than perchloroethylene." This is not comprehensive. Currently, the main dry cleaning solvents in the laundry market are perchloroethylene and petroleum, each with different functions and characteristics. The choice depends on the garment's texture. There is basically no question of which is more environmentally friendly. Using fifth-generation fully enclosed, secondary-recovery dry cleaning machines meets environmental and health requirements. Using open-type dry cleaning equipment is not environmentally friendly and cannot be considered green laundry.
Misunderstanding Seven: "Laundry is very simple; anyone can do it." This is a misunderstanding held by some laundry business owners or small individual shop operators. Some people accumulate a little capital and think opening a laundry shop is simple and low risk. Some couples rent a shop, buy a washing machine, add an ironing table, and start a laundry shop, thinking "laundry is simple; anyone can do it." No education, no training, and no knowledge are needed. This is very one-sided.
The above misunderstandings mainly arise from insufficient communication between operators and consumers. Consumers lack necessary channels to understand laundry and dyeing enterprises, and operators have no way to communicate with consumers. As a result, the special nature, characteristics, functions, and methods of this emerging yet ancient traditional industry are not recognized by society, causing consumer misunderstandings. Over time, laundry and dyeing consumption disputes have become prominent, some operators and consumers have tense relationships and mutual distrust, consumers are often very picky about laundry, and operators feel "laundry is hard to do" and often feel wronged and seek peace. Consumer associations also find it difficult to identify laundry quality issues and responsibilities, making disputes hard to resolve. Without smooth information channels and proper guidance, it may affect the healthy and orderly development of the laundry and dyeing industry and is not conducive to building social harmony between laundry service providers and recipients.
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