Tianjin Association cooperates with the industry and commerce department to regulate the laundry and dyeing service market
Release Time:
2009-12-16 08:38
Source:
In the past two years, with the good and rapid development of the economy and society, the continuous improvement of people's living standards, and the increasing consumption demand, the laundry and dyeing service industry in our city has developed rapidly, generally showing a good trend. However, problems such as irregular business management, unlicensed operation, operating beyond scope, false advertising, and passing off water washing as dry cleaning, which disrupt market order and infringe on consumer rights, still occur from time to time, constituting some social disharmonies.
To promote the healthy and orderly development of the laundry and dyeing service market, safeguard the most concerned, direct, and realistic interests of the people, and create a stable and harmonious social environment for the good and rapid development of Tianjin's economy and the successful hosting of the Olympic Games, the Tianjin Laundry and Dyeing Industry Association, in conjunction with the industrial and commercial departments, based on the principles of supervision and development, service, rights protection, and comprehensive law enforcement governance, organized a market regulation and rectification campaign for the laundry and dyeing service industry citywide from March 8 to March 18, 2008, in accordance with the relevant requirements of the "Laundry and Dyeing Industry Management Measures."
Summarizing this regulation and rectification work, from the perspective of the industry association, we feel the following points:
First, leadership attention and clear responsibilities. The municipal bureau leaders attached great importance to the regulation and rectification work, repeatedly requiring the inspection team to maintain high standards, meticulous work, and practical measures, and to promptly report the investigation and handling situation to the public through news media, safeguarding and realizing the most concerned, direct, and realistic interests of the people. With the direct cooperation and participation of the industry association, industrial and commercial departments at all levels formulated practical and feasible regulation and rectification work plans based on the actual jurisdiction, clarified responsibility requirements, coordinated efforts from top to bottom, and ensured the implementation of organization, measures, personnel, and responsibilities, guaranteeing that the market regulation and rectification work of the laundry and dyeing service industry was effectively carried out.
Second, thorough inspection with no blind spots. Based on the industry association's extensive preliminary investigation, industrial and commercial departments at all levels organized law enforcement personnel to conduct grid-based inspections of laundry and dyeing shops within their jurisdictions. During the inspection, the system organized more than 2,800 law enforcement personnel and dispatched over 460 law enforcement vehicles to inspect more than 460 laundry and dyeing shops. At the same time, the 12315 complaint and report platform was fully utilized to promptly accept public complaints and reports, actively broaden case sources, and lawfully investigate and handle various illegal acts infringing on consumers' legitimate rights and interests, effectively creating a safe, reassuring, and comfortable market environment for consumers.
Third, strict law enforcement with emphasis on effectiveness. In the regulation and rectification work, various illegal acts in the laundry and dyeing service market were strictly investigated and handled according to national laws and regulations, ensuring that violations were punished and law enforcement was strict, effectively curbing illegal acts that harmed consumers' legitimate rights and interests. Meanwhile, attention was paid to the methods and approaches of law enforcement inspections to improve the humanization and effectiveness of law enforcement. During the regulation and rectification, 86 unlicensed foreign operators without dry cleaning equipment who passed off water washing as dry cleaning and harmed consumer interests were lawfully shut down; over 240 unlicensed local laid-off workers operating dry cleaning equipment that was incomplete, passing off some water-washed clothes as dry cleaned, or operating without dry cleaning industry training were ordered to obtain business licenses within a time limit; the industrial and commercial departments clarified that the laundry and dyeing industry association is responsible for rectifying the service quality of non-compliant enterprises and shops, and confiscated plaques of "Top Ten Laundry Enterprises" falsely hung by 6 entities without authorization from the National Commercial Federation, ordering immediate correction.
Fourth, coordination and resource sharing. To timely and accurately grasp various illegal acts infringing on consumer rights in the laundry and dyeing service market, the municipal laundry and dyeing association closely cooperated with industrial and commercial departments and strengthened information communication. The association fully utilized member resources from various districts and counties to promptly identify dry cleaning shops suspected of illegal operations, serving as a vigilant and responsive eye and ear for the industrial and commercial departments to regulate the laundry and dyeing service market order. Meanwhile, in this joint inspection, the municipal laundry and dyeing association provided valuable advice to the industrial and commercial departments on consumer rights protection regarding laundry contracts, dry cleaning quality, and industry regulations, and offered technical guidance to enterprises on lawful operation, compliance, and improving dry cleaning quality, which was well received by enterprises and achieved a win-win result.
Fifth, strengthened publicity and social supervision. During the market regulation and rectification work of the laundry and dyeing service industry, great attention was also paid to publicity and reporting work, actively strengthening contact with news media, which provided enthusiastic cooperation and support. Tianjin TV, "Tonight News," "City Express," "Daily News," and other media promptly followed up with reports. Tianjin TV continuously reported on the "Urban Report" program; "City Express" opened a special column for industrial and commercial law enforcement inspections, conducting special reports on the market regulation and rectification work of the laundry and dyeing service industry, exposing illegally operated dry cleaning shops, thereby creating a comprehensive supervision atmosphere throughout society, greatly enhancing operators' awareness of lawful operation and consumers' awareness of rights protection.
[Contributed by Tianjin Laundry and Dyeing Industry Association]
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