Shanghai Laundry and Dyeing Industry Consumer Dispute Resolution Opinions
Release Time:
2009-09-21 19:04
Source:
China Laundry
Shanghai Laundry and Dyeing Industry Association
Shanghai Laundry Association [2006] No. 02
Shanghai Laundry Industry Consumer Dispute Resolution Opinions
1. In order to safeguard the legitimate rights and interests of consumers, regulate the business conduct of the laundry industry, and fairly and reasonably resolve consumer disputes in the laundry industry, these opinions are formulated based on the "Contract Law", the "Law of the People's Republic of China on the Protection of Consumer Rights and Interests", and the actual situation of the laundry industry in this city.
2. All operators engaged in the laundry industry in this city shall comply with relevant national laws, regulations, and these opinions.
3. Operators shall hang their business licenses in a prominent place in the store and clearly display service items, charging standards, complaint phone numbers, etc., to accept consumer supervision.
4. When accepting clothes or items sent by consumers for washing, operators shall first check for defects such as damage, color spots, insect holes, or missing buttons on the clothes or items, and explain in advance to the consumer the possible consequences after washing and processing. This must be noted on the receipt. If any missed inspection is found, the clothes must be kept in their original state and the consumer contacted within two days; otherwise, the operator shall bear the consequences. Consumers should inspect the quality of the processed clothes on the spot when picking them up. If any missed quality issues are found, they may keep the original label receipt and raise the issue with the operator within two days.
5. The washing method used by the operator shall be agreed upon by the consumer in advance and noted on the receipt.
6. For severe wear on parts such as collars, sleeves, crotch, and hips of clothes and pants, if rupture occurs after washing and ironing, the operator may provide free repairs but generally will not compensate.
7. Operators shall note stains on clothes on the receipt. For stains remaining after washing that were not noted on the receipt in advance, 50% of the laundry fee shall be refunded.
8. For quality issues of the fabric or garment itself, or incorrect washing labels causing shrinkage, thread loss, fading, color transfer, mismatched colors, or adhesive lining bubbling after washing, the operator shall assist consumers in claiming compensation from the responsible party.
9. If consumers do not pick up their laundry on time, a storage fee of 0.5 yuan per item per day will be charged after 30 days past the pickup date. If the operator delays delivery, they shall compensate the consumer 0.5 yuan per item per day.
10. Operators who use counterfeit or inferior equipment for dry cleaning, or fraudulently claim water washing as dry cleaning, shall pay consumers double the laundry fee as liquidated damages. In case of washing accidents, compensation shall be made at the original price of the clothes.
11. For high-end clothes or items valued over 1000 yuan, if consumers request fine washing services, operators shall provide a sample contract for high-end garment fine washing services. Both parties shall sign the contract. If no contract is signed, the clothes shall be treated as ordinary laundry.
12. Operators shall be responsible for compensation for damage, loss, or other accidents caused by poor management or careless operation. The specific compensation methods are as follows:
1. For partial damage to clothes or items that does not affect normal wear or use, operators shall mainly repair, refund the laundry fee, and compensate 1 to 10 times the laundry fee depending on the repair situation. (Excluding leather cleaning)
2. For damage or loss that affects wear or use, operators shall refund the laundry fee and compensate based on the original purchase receipt's date and price, with an annual depreciation rate of 20% (less than one year counted as one year), increasing yearly, with a maximum depreciation rate of 70%. If the original purchase receipt cannot be provided, compensation shall not exceed 20 times the laundry fee. (Excluding leather cleaning)
3. For clothes or items under a signed high-end garment fine washing service contract, damage, loss, or destruction shall be compensated according to the contract.
4. Suits shall generally be calculated by piece, with a ratio of 6:4 for jackets to pants.
13. For disputes difficult to identify during washing services, consumers and operators may agree to send the items to relevant departments for appraisal. The appraisal fee shall be advanced by the operator and ultimately borne by the responsible party.
14. Operators involved in laundry consumer disputes shall actively negotiate with consumers or may seek coordination through the Shanghai Laundry Industry Association or the Shanghai Consumer Protection Committee.
15. These opinions shall take effect from the date of issuance.
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