SB/T 11204-2017 Clothing Cleaning Service Specification
Release Time:
2017-12-15 14:07
Source:
Clothing Cleaning Service Standards
1 Scope
This standard specifies the terms and definitions, business premises, practitioners, service processes, clothing collection, service requirements, and service quality for clothing cleaning.
This standard applies to the provision of clothing cleaning services.
Note: Cleaning and care of leather clothing are separately regulated.
2 Normative References
The following documents are indispensable for the application of this document. For dated references, only the versions dated apply. For undated references, the latest version (including all amendments) applies.
SB/T 10624 Service Operation Standards for Laundry and Dyeing Industry
SB/T 10625 Service Quality Requirements for Laundry and Dyeing Industry
3 Terms and Definitions
The following terms and definitions apply to this document.
3.1
Laundry
The process of cleaning clothes using equipment, tools, and detergents in a medium (such as water, dry cleaning agents, etc.).
3.2
Ironing and Pressing
The treatment process involving heating, pressing, cooling, and shaping with appropriate tools to restore the shape and appearance of clothing.
4 Business Premises
4.1 Service Site
4.1.1 A fixed business location that meets the operational service requirements shall be available.
4.1.2 The business premises shall be safe, well-lit, with floors and walls easy to clean, structurally sound, clean, and tidy.
4.1.3 The business premises may install signage outdoors.
4.2 Service Facilities
4.2.1 Processing service sites shall comply with national laws and standards regarding safety, hygiene, environmental protection, water conservation, drainage, and energy saving.
4.2.2 Processing service sites shall have water supply and drainage facilities, as well as ventilation.
4.2.3 Functional areas for clothing collection/delivery, storage, and processing in the business premises shall be complete and orderly.
4.2.4 Dedicated laundry, clothing storage, fire safety, and other facilities and equipment appropriate to the business scope and scale shall be provided in accordance with national regulations.
4.3 Hygiene
The floors, walls, and workbenches in the working area of the service premises shall be smooth, dust-free, and easy to clean.
5 Practitioners
5.1 Practitioners shall undergo health checks before participating in production.
5.2 Practitioners shall possess corresponding professional skills and hold qualification certificates issued by relevant national authorities or training certificates issued by relevant organizations, and work with certification.
6 Service Process
The clothing cleaning service process shall be carried out as shown in Figure 1. 
Figure 1 Clothing Cleaning Service Process
7 Clothing Collection
7.1.1 Collectors shall be neatly dressed, dignified, courteous, polite, and humble in attitude, and shall politely acknowledge customers entering and leaving the store.
7.1.2 Carefully listen to the specific requirements of consumers and provide truthful information about the service. Respond truthfully and clearly to consumer inquiries or questions.
7.1.3 Carefully verify the fabric, color, style, specifications, quantity, and other conditions of the clothing. Remind consumers to remove any items left inside the clothing and check to confirm that accessories and decorations are complete.
7.1.4 Remind and assist consumers to remove and safely keep fragile, easily corroded, and valuable accessories or attachments.
7.1.5 Carefully check the care labels on the clothing and use the correct washing and ironing methods. For high-end brand clothing, advise customers to perform value-preserving cleaning.
7.1.6 Clearly inform consumers of any damages, deformation, discoloration, stains, and other defects on the clothing. Explain the degree of wear, cleanliness, fabric quality, and post-cleaning effects. Inform consumers about stains that are difficult to clean or remove, mark them, and ask consumers to confirm and sign.
7.1.7 Fill out the laundry receipt. The receipt shall include: clothing name, quantity, color, defect status, processing service content, price, clothing collection/delivery dates, post-processing effects, customer notices, contact phone number, and consumer confirmation signature.
7.1.8 Standardize the handover procedures for clothing at each process. Store dirty and clean clothes separately, and separate the clothing collection and delivery areas with clear signage.
7.2 Inspection and Classification
7.2.1 Check clothing according to the collection receipt. If the clothing condition does not match the receipt, promptly contact relevant personnel.
7.2.2 Classify according to fiber type, color, and degree of dirtiness to determine the washing method.
7.3 Pre-treatment
Pre-treatment is required for special stains.
7.4 Washing
Clean according to the processing project and operating procedures.
7.5 Finishing
Iron and shape the washed clothing according to operating procedures.
7.6 Quality Inspection
Inspect the finished clothing according to quality standards; rework those that do not meet requirements.
7.7 Packaging
Clothes that pass quality inspection should be packaged with appropriate materials, stored safely to prevent product damage.
8 Service Requirements
Clothing cleaning service operations should meet the requirements of SB/T 10624.
9 Quality Requirements
The quality of clothing cleaning services should meet the requirements of SB/T 10625.
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